As previously shared, Novaworks’ phone system has been impacted by a technical issue with our service provider. On Friday March 6th, beginning at 9:00 a.m., we will be updating our main bank of phone lines. As such, (585) 424-1700 (and related lines) intermittently may be out of service. We have updated our backup telephone service to provide for additional digital lines. That new number is (585) 213-6003. After this service is complete, both phone numbers will be available for redundant service.
Also, please feel free to email our support or sales teams. This is a reliable and expedient option to choose as we work to resolve this issue. The support email is: support@novaworks.com, and the sales email is: sales@novaworks.com. For urgent matters, please indicate in the subject line of the email that the issue is important or time sensitive, and we will respond as quickly as possible. Additionally, you may call (585) 475-9801 and (585) 476-9801 for emergency support. Please be advised this line does not have an accessible voice mailbox, so leaving a voice message does not guarantee we will receive it.
We apologize for any inconvenience this issue may have caused and appreciate your understanding.
